Today’s question is courtesy of our eCredit software team. The chart below is based on a review of over 10 million customer-initiated invoice disputes logged by users of the eCredit system in the last 12 months. (total value of these cases is just under $21.7B)
While it is possible that the significant increase in dispute cases in Q3 and Q4 of 2008 is unrelated to the overall economic slowdown, the data raises some interesting questions:
- Did companies actively use disputes as a way to manage cash during a critical period? or
- As the economy tightened up, did firms raise the level of due diligence, thus discovering more disputable errors?
